Technical Trainer - Internal Hiring

Key Responsibilities:

Training Development and Delivery:

Design and develop comprehensive technical training programs, including curriculum, materials, and hands-on exercises.

Conduct training sessions in-person, online, and through blended learning approaches.

Assess training needs and tailor programs to address specific skill gaps and organizational requirements.

Stay updated with the latest industry trends and incorporate relevant technologies into training programs.

Assessment and Evaluation:

Develop assessment tools to evaluate the effectiveness of training programs and measure learner performance.

Provide constructive feedback and coaching to trainees to enhance their technical competencies.

Analyze training outcomes and report on the success of training initiatives, making recommendations for improvement.

Collaboration and Support:

Collaborate with subject matter experts, instructional designers, and other stakeholders to ensure the accuracy and relevance of training content.

Support the onboarding process for new hires by delivering orientation and foundational technical training.

Serve as a technical resource and mentor to trainees, offering guidance and support as needed.

Continuous Improvement:

Conduct regular reviews of training materials and methods to ensure continuous improvement and alignment with industry standards.

Gather feedback from trainees and stakeholders to refine and enhance training programs.

Participate in professional development opportunities to maintain expertise in technical training and instructional design.

Qualifications & Desired Skills

Qualifications:

Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. Relevant certifications or equivalent work experience may be considered.

Experience: Minimum of 3-5 years of experience in a technical role, with at least 2 years in a training or instructional capacity.

Proven track record of developing and delivering technical training programs.

Skills:

Two years of enterprise service desk experience.

Knowledge of Microsoft Windows T and Windows 10

Two or more years of IT or related experience.

Knowledge of active directory

Knowledge of exchange management console

VPN troubleshooting experience.

Knowledge of Microsoft Office

Experience with a high volume fast paced environment.

Proven experience as a customer support representative

Computer literate with solid understanding of standard tool

Excellent presentation, communication, and interpersonal skills.

Ability to explain complex technical concepts in a clear and understandable manner.

Proficiency with e-learning platforms and tools (e.g., LMS, webinar software, authoring tools).

Preferred Qualifications:

Advanced certifications in relevant technical fields (e.g., CompTIA, AWS Certified Trainer, Microsoft Certified Trainer).