Aftersales Manager

Qualifications:

Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man

Understands service process

Proficient with computer applications

Able to write business letters/emails

Excellent customer service, interpersonal, and communication skills

Results-Oriented; Requires Driver’s License

Job Description:

Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.

Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.

Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring

Studies competition and benchmarks outstanding operations policies/procedures.

Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.

Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.

Assists and guides subordinates to achieve KPI’s.

Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.

Monitors employees and conducts performance evaluation accurately and objectively.

Determines service personnel training needs and coordinates with DDMO and/or HRAD.

Attends meetings and training as required by the Manufacturers and by the management.

Understand the Service / Maintenance cycle of each respective client

Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets

Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.