BPO Operations Manager - Onsite - Eastwood

Job Summary:

We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing teams.

Responsibilities:

Manage daily operations to ensure efficiency, productivity, and quality across various departments.

Develop and implement operational policies and procedures to align with corporate goals and client success.

Conduct detailed analyses of existing operations and processes, identifying areas for improvement and devising new approaches to enhance efficiencies

Collaborate with management on budgeting, planning, and reporting, including creating financial forecasts for key operational initiatives

Communicate regularly with operating teams and management to present ideas, new processes, and findings based on analytics

Manage staffing levels, supply requirements, and equipment needs, while also directing, training, and mentoring operations department team members

Develop relationships across the organization, establish alliances with partners, and leverage analytical technology and tools effectively

Ensure client satisfaction by managing client relationships, resolving issues, and identifying opportunities for growth

Requirements:

5+ years of operations management or related quantitative-based business experience

Expertise in creating reports and presentations to influence business decisions

Proficiency in spreadsheets, financial tools, financial modeling, and budgeting

Strong quantitative and analytical abilities

Excellent communication, presentation, planning, organizational, and project management skills

Attention to detail and ability to work in a fast-paced environment

Bachelor's degree in operations management, or related field