Director After Sales & Service Solid Dosage Pharma APAC

Responsibilities / Tasks

Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.

Responsible for Service sales & order intake, review hot prospects, sales/courtesy visits to customers.

Responsible for review & monitoring of Field service activity

Responsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.

Responsible for customer centricity & customer reach within APAC region as well as other business regions.

Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reports

Monitor resource planning, team member’s training & development plans subject to business need.

Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.

Prepare data for management reporting.

Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Process upgrades for the existing customers.

Promote & upgrades for compression machines for existing supplied machines.

Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.

Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc.

Implementation of CRM system.

Your Profile / Qualifications

Engineering background with Business & customer centric mindset

Minimum 10 years of similar experience

Strong operational and cost focus based proven track record of work experience in similar role.

Customer centric approach

Handling of team of more than 5-10 people.

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JR-0028493