Manager, People Operations

The Otsuka-People Team is seeking a Manager, People Operations (HR Services & Operations) who can collaborate cross-functionally to ensure service delivery that optimizes business results and contributes to positive employee experience. This role is responsible for the development, execution, and operation of a People Operations service strategy supporting the end-to-end life cycle of an employee. This role will drive initiatives to improve the process, standardize delivery, and ensure a best-in-class experience.

Responsibilities

Own the creation, documentation, and management of the end-to-end employee lifecycle processes including new hire processing, on-boarding and integration, employee relations, exits, and maintenance of employee records

Identify and action opportunities for automation, manager and employee self-service

Continuously improve the quality of HR data and processes to ensure meaningful and trustworthy business metrics and a positive employee experience

Collaborate with key partners, including HRIS, to ensure appropriate internal controls and relevant internal audits are in place

Collaborate with and provide support to the People Team Business Partners, Talent Acquisition, Talent, & Total Rewards Teams

Develop clear service level standards that define expectations and create accountability for delivering enhanced value through People Operations Services

Collaborate with counterparts in other domestic and global regions to build synergies and consistency. Provide guidance on the application of key People policies and practices across affiliate offices.

Partner to build dashboards & reporting to enable transparency and access to information and metrics that inform People and business leaders

Actively participate as a working manager to foster a customer service focus and culture throughout the organization. Ensure timely, accurate, and value-added responses to inbound inquiries and requests with a focus on exceptional service to employees, People team colleagues, and the business.

Provide leadership and build organizational capability within the People Operations function by developing a highly effective cross-trained team.

Plan, organize and coordinate People projects and initiatives

Partner with vendors and ensure good service delivery and accountability of the services provided to the team.

Minimum Qualifications

A minimum of 5 years experience in an operations role within human resources (i.e shared services, payroll, HR service center)

Additional knowledge, skills and abilities

Leave of absence administration and service center management preferred

Experience in leading an HR shared service or operations team and applying service management principles

Workday (HRIS) experience strongly preferred

Experience in lean process, process improvement, implementation of enabling technologies

Proven ability to manage and motivate teams

Working knowledge and understanding of HR regulation/employment law, principles, policies, and procedures

Comfortable managing up and across the organization, with strong credibility and the ability to influence leaders and teams - excellent collaboration skills

Action oriented and be proactive is seeking solutions to problems

Analytical skills with the ability to resolve a wide variety of complex issues or problems

Excellent organizational and oral/written communication skills.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.

Competencies

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings;

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.

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At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and ODH, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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