Customer Support Representative

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Primary Responsibilities:

Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.

Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:

Provides inquiry resolution and escalation per established processes.

Triages inquiries to others for resolution

Act as SME within designated division, will have an in-depth knowledge of products, resources and contacts.

Presentation of our products, services, promotions and send product information according to defined processes.

Act as central point of contact for all trade partners, private customers, end customers and internal interfaces

Responsible for monitoring work queues for new requests

Support the sales and marketing functions in the development of sustainable customer relationships

Responsible for completing assigned tasks within agreed targets

Identify opportunities to improve data quality & reduce cycle time

Other activities delegated by direct supervisor

Act according to 3M regulation and policies

Basic Qualifications

Bachelor's degree in any related field

Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support, customer service analytics, call-handling, and the like).

Minimum of one (1) year experience in customer support services

Preferred Qualifications

Salesforce system experience is preferred

Experienced with cross-functional project participation

Possesses exceptional customer service competencies

Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction

Ability to work in a high volume rapidly changing environment

Ability to work in a team environment and willing to collaborate and compromise, including team leadership

Strong Active Listening skills

Ability to follow through with commitments and show concern for the needs of others

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.

Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlines

Team player with good interpersonal skills

Learn more about 3M’s creative solutions to the world’s problems at or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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