Senior Associate SharePoint Support Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate– SharePoint Support Engineer

In this role, you will be responsible for supporting and enhancing web applications.

Responsibilities

Supporting/Troubleshooting SharePoint technology related applications and responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.

Knowledge of support process, Incident and Problem Management, Application monitoring tasks

Execute and manage day-to-day operations via ticketing tools and processes.

Ensure the appropriate tool is updated in accordance with SLA specifications with case notes, status updates, and case closure information

Understanding of the requirement with the team

Work on assigned software deliverables

Qualifications we seek in you!

Minimum Qualifications / Skills

B.E./ B.Tech/ MCA or equivalent

Excellent written and verbal communication skills

Preferred qualifications

Proficient in SharePoint Development / Support

Participate in meetings

Code properly stored in Repository

Participate in technical reviews and contributing to technical discussion

Learn new techniques and designs to improve quality

Performance evaluation and work towards fixing of issues

Proactive communications

Flexible to work in shifts on rotation basis 24*5

Willingness and ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: