Customer Care Representative

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time TBD.

Benefits and Perks

$20.50/hour

Opportunity to earn Sales Bonus ($200-$750) each month

Hybrid Work From Home program (up to 10 days each month based on metric performance)

401k with company match

Full medical with options for Dental and Vision

Pension

Employee Stock Purchase Program

Employee Purchase Program

Ability to bid on other shifts based on job performance

Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)

Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

Receive and resolve customer interactions.

Expedite orders through production plants, vendors and distribution centers.

Provide technical product, statement and order management support.

Add value by offering promotional products on every call.

Provide Sales Support to customers.

Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.

Respond to customer requests for quotes and product information.

Work to resolve customer service issues.

Process customer orders into ERP system.

Generate, update and close customer notes in CRM database.

Qualifications

High school diploma or equivalent.

Ability to work 2nd shift hours.

Multi-task with accuracy and promptness in a busy call center environment.

Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.

Proficient data entry skills.

Computer skills: basic knowledge of Microsoft Office.

Ability to interface cooperatively with the customer service team and all related departments.

Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

Regular Full-Time