Customer Operations Manager (Singapore)

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

If you are highly organized, analytical, and can thrive in an ambiguous environment, we want you as our APAC Customer Operations Manager. The channel sales team drives all of our revenue in the APAC region - a rapidly growing region for our revenue - and we’re looking for someone to own all operations to support the team’s growth.

The Job:

Be a bridge between the Sales, Logistics, Manufacturing, Finance and Systems team to lift sales blockers and suggest key initiatives to improve sales. In this role, you will be comfortable navigating your way in a matrixed organization, working closely with multiple stakeholders. Your direct stakeholders will be the Global Sales Ops team and the APAC Chief of Staff.

Sales Operations (60%)

Manage APAC Pricebook

Support rhythm of business activities, including Forecast, KPI tracking, and project management of Global and APAC initiatives

Support ROI calculations for APAC Deal Desk

Proactively streamline and improve current processes

Create reports and dashboards to support decision making and tracking of progress

Scope and execute complex sales and services project plans

Daily GTM operations (20%)

Operationalize and manage sales enablement programs

Unblock any blockers faced by Go-To-Market teams with other functions

Strategy and Planning (20%)

Support APAC QBR and Townhall preparation

Support with analysis reports, charts and presentations

Support the Global and Regional alignment

You:

Have 2-4 years of experience in Sales Operations, or as a Business Analyst

Self-starter, and have a bias for action

Extremely organized, and are able to create structure from ambiguity

Are analytical and can use data to draw actionable conclusions

Excellent stakeholder management, ability to communicate across teams, internally and externally

Are hands on with datasets, in Excel and/or Google Sheets

Have a keen attention to detail

Are effectively bilingual in English and Chinese

Bonus skills:

Familiarity with Salesforce, Magento, Netsuite, G Suite

Working knowledge of SQL (or strong willingness to learn)

Have worked in a partner-facing role

Project management experience and skills

Our Perks:

Unlimited 3D prints

Fun team events

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.