Sales Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

To achieve sales generation through delivering excellence in all areas of customer service, providing a broad base of knowledge on all Coach products. He/She will perform a variety of operational activities assigned by store management (e.g. merchandising, housekeeping, cash wrap procedures, etc.).

Key Responsibilities

Sales Ability

Achieve consistent individual sales target and KPIs

Demonstrate expert knowledge of Coach products and excel in selling skills

Customer Service

Understand and embrace Coach hosting mindset

Provide elevated customer experience

Operations

Read, understand and comply with all Coach policies and practices, and maintain standards of procedure in the following key areas:

Safety & loss prevention

Merchandise handling and presentation

Housekeeping and store upkeep

Cash wrap procedures

Stockroom work

Requirements

2+ years retail experience, preferably fashion/luxury fields

With school diploma or above

Customer-oriented and hard-working, with positive working attitude

Able to work under pressure and positive to chasing sales targets

Good command of spoken Cantonese, Mandarin and English

Candidates with more experience can be considered as Senior Sales Associate

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at