Stockroom Associate - Vaughan Mills

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Selling and Service

Understands organizational objectives and makes decisions that align with the Company priorities and values

Creates personal sales and clienteling strategies in partnership with the management team

Meets customer needs through solution-oriented and forward thinking

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

Demonstrates Coach’s Selling and Service expectations at all times

Influences customers’ purchase decisions by balancing patience and assertiveness

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Flexes personal selling techniques to contribute to overall store financial results

Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs

Follows up with customers consistently and genuinely to influence/close the sale

Develops product knowledge skills and remains aware of current collections

Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

Sensitive to customers’ needs and tailors approach by reading cues

Builds lasting and loyal relationships with customers

Ensures all daily tasks are completed without negatively impacting service or Coach standards

Meets or exceeds personal productivity goals (selling or processing)

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission

Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors

Demonstrates confidence when working with customers

Takes initiative; has a high-level of ownership and accountability for individual results

Welcomes feedback and adapts behaviors as appropriate

Represents Coach as a brand ambassador at all times

Is adaptable and flexible to change

Maintains a calm and professional demeanor at all times

Creates short and long-term strategies to achieve personal metrics and performance goals

Utilizes Company tools to keep self-informed

Handles and offers solutions to customer issues appropriately and involves a manager when necessary

Promotes and endorses a team selling environment

Operations

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

Replenishes inventory on sales floor as needed

Processes shipment/transfers as needed and within Coach standards and timeframes

Scans cartons/transfers and verifies store information is correct

Processes shipment/transfers according to Coach’s productivity standards and timeframe

Sensoring product to standard

Bullets and retickets products as appropriate

Sends out repairs

Processes charge sends/charge holds

Prepares and conducts cycle counts

Manages delete lists

Answers phones

Utilizes walkies and communicates with the Operation Leader when applicable

Maintaining SKU integrity

Maintains Cashwrap organization and cleanliness

Conducts email/name capture

Accurately completes each transaction by identifying sales associate productivity without disrupting the service environment

Creates a lasting impression by thanking the customer and giving them a reason to return

Additional Requirements

Experience: 1- 3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkies, understand and read shipment reports, price sheets and product release sheets.

Physical: Ability to communicate effectively with customer and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

Creating a 1st impression

Greeting the customer with a smile and eye contact and offering your name

Interacting genuinely and naturally with the customer

Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

Reading cues and determine customers needs

Conducting email/name capture

Maintaining SKU integrity

Maintaining Cashwrap organization and cleanliness

Suggesting multiple add-ons and selling gift cards

Maintaining media and cash accurately and in compliance with Coach policy

e., credit card imprints, traveler check signatures, personal checks with phone number and address

Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

Delivering product purchases to the customer appropriately

Creating a lasting impression by thanking the customer and giving them a reason to return

Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

Polite and friendly

Positive attitude and energy

Takes ownership of role

High level of personal and professional integrity

Highly collaborative

Appropriate sense of urgency

Remains balanced and focused and maintains composure under pressure

Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

Comfortable with technology

Willingness and ability to learn new technology based procedures

Understanding of basic computer system operations

Ability to handle customer concerns and answer their questions appropriately

Ability to partner with management appropriately on customer issues

Ability to multitask and prioritize

Ability to adapt to each customer/ their needs and their style/ relate to their experience

Ability to be efficient without compromising customer service

Ability to speak knowledgeably and with confidence about product

Ability to communicate clearly to a wide variety of customers and overcome language barriers

Ability to impact customer decisions

Knowledge of when to be flexible and switch gears

Knowledge of store policies and procedures

Knowledge of and support of the “porter program” policies

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at