Clinic Manager

*2022 Top Workplace*

WE DO URGENT CARE DIFFERENTLY

On-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.

A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making

Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

Clinic Manager - Manages clinical operations and coaches/develops non-provider staff. Excellent communication, attention to detail, and the ability to motivate and effectively lead the team are essential skills. Flexibility and prioritization of tasks are a must.

Education and/or Experience Requirements:

5 years of medical industry experience, required. Urgent Care, preferred.

2 years of management experience, required

Medical Assistant experience/background, highly preferred

Bachelor's degree in Business or a health-related concentration, preferred

Pay and Benefits:

Salary depends on years of experience

Performance-driven bonuses paid monthly

Full-Time Benefits Eligible

AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services

401k at 1 year, with 3% Employer Contribution

3 Weeks of Paid Time Off

Schedules:

Full-time, ~40 hrs/week

Traditional Monday-Friday, with occasional weekends and evenings

Location:

BRAND NEW NE Portland Clinic set to open 2024 (just a few blocks from current location)

Flexibility to train at any of our 6 clinics is required

All current clinics:

- Northeast Portland

- Cedar Mill

- Tigard

- Beaverton

- Hillsboro

- Oregon City

What We Need: We are seeking a Clinic Manager that can collaborate with clinical staff and providers to ensure the clinic operates efficiently and profitably. They will provide leadership, and support by overseeing all clinical operations.

General Position Summary: The Clinic Manager oversees clinic operations and supervises non-provider staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required. Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills. Please note, the items listed below are not all-inclusive of the standards expected of AFC.

Essential Functions/Major Responsibilities: The duties will be performed in accordance with policy and procedure, the standard of care, and in accordance with state certification. The essential duties and responsibilities include, but are not limited to, the following:

Attending to the day-to-day management of an AFC Portland Urgent Care clinic

Auditing clinical practices and operations to ensure high-quality patient care

Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Clinic Coordinators, Medical Scribes, and Providers

Collaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staff

Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports

Ensuring that staff is adequately trained and cross-trained where appropriate

Ensure that staff complete onboarding process

Enforce company policies and procedures; and role model them

Manage supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues

Work with vendors and authorizing invoices for supply orders

Interface with billing department to obtain optimal clinic revenue

Investigate and resolve patient complaints.

Monitor NPS and Google reviews

Ensure that customer/ patients service needs are met

Develop and implement strategies to improve patient care

Responsible for customer service scores related to patient experience

Preparation of daily bank deposits and error tracking of payment collection process.

Complete and double check daily reconciliation sheets for accuracy each week and at the end of the month

Deposit collections to bank no less than 2x per week

Responsible for oversight of all lines of business including Occ Med, UC, Wellness, Primary Care,Workers Compensation.

Coordinate with NE Occ health manager to improve functionality of Clinic, schedules, employees and Clockwise

Function as a clinic liaison with external businesses

Manage the clinical workforce using knowledge of relevant labor laws and human resources applications

Maintains and manages HIPAA, OSHA, and BOLI compliance at all times

Attend company meetings and trainings as requested by DIrector of Operations. May include offsite functions.

Secondary Functions:

Act as Manager on Duty (MOD) on rotating weekend shifts

Answer inbound telephone calls to clinic.

Answer questions, transfer calls to providers and other clinics or office headquarters if appropriate, and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity).

If applicable and appropriately licensed, the Clinic Manager is expected to use clinical skills (such as MA or X-ray) to provide healthcare to patients in the clinic and may be responsible for routine clinical duties and coverage (such as Front Desk Assistant).

Perform other job-related duties as directed by management

Job Scope: Clinic Managers are responsible for controlling their individual clinics revenue, productivity and efficiency. They are responsible for staying within budgetary expectations. Participation in development of organizational policies and guidelines is expected. Clinic Managers have decision making authority regarding non-provider staffing as well as placing individuals on performance improvement plans. Additionally they will have a discretionary monthly allowance for clinical expenses. Inability to meet expectations can result in consequences ranging from impact on bonus structure to possible termination.

Clinic Managers may be re-assigned and/or assigned to other AFC clinic locations within our network of clinics in the Pacific Northwest.

Supervisory Responsibility: Clinic Managers are responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic. This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support.

Exhibit Company Core Values:

Commitment - Commitments are clearly made and met

Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

Excellence - Excellence in everything we do

Celebrate - Celebrate wins - both small and large

Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing:

Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.

EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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