Meetings Specialist

As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fields and is committed to investing in a culture where communication is essential, diverse voices are encouraged, and embrace inclusion for all.

Competitive salary and benefit packages

A culture committed to diversity, equity, and inclusion

Hybrid work schedule that supports work-life balance

Professional development opportunities

If you are looking for a career-defining opportunity, share similar values, and are ready to make a difference in the real estate finance industry, look no further. Apply today!

SUMMARY:

Works in the registration area to provide responsive quality service to MBA’s member and customer base. Ensures timely and accurate processing and confirmation of event registrations, the execution of financial transactions associated with exhibit and sponsor applications and events order processing and insures daily & weekly batch closings. The incumbent provides administrative support functions related to event registration and travels onsite to provide registration assistance for major conferences. This position works in the online housing area to oversee hotel reservations for MBA registrants and is also responsible for the creation of signature conference websites with assistance from the Director of Meetings.

PRIMARY RESPONSIBILITIES

Process exhibit booth, affiliate function space and sponsorship payments in the association management software system, working with Finance to ensure accurate and timely processing of these payments.

Responsible for overseeing housing reservation system set-up, developing and loading housing confirmation letters, creating and updating forms, creating and updating housing SOPs, creating housing telephone scripts related to events for the customer service number, checking and responding to the MBA Housing mailbox, generating rooming list, and performing room block audits.

Serve as liaison between MBA and housing reservation platform vendor, providing technical assistance to registrars on all events.

Oversees the closing of room blocks and assist the event planner on rooming list agreements and audits.

Demonstrates knowledge of the set-up process in the association management software which identifies data fields for tracking revenue and generating critical statistical, financial and volume reports.

Responsible for inbound and outbound call management and responding to member & customer requests and inquiries regarding event registration and meetings.

Provides onsite registration support for conferences.

Actively seek opportunities to cross sell all MBA products and services.

Identify, research, and resolve customer issues utilizing the association management software. Follow-up on customer inquiries not immediately resolved.

Responsible for housing management and responding to inquiries within 24-48 hours.

Generates registration lists and badges, running canned association management software reports and performing data audits and edits.

This position description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

SPECIFICATIONS

The ideal incumbent will possess a high school diploma, two to four years of experience in a high call volume and data processing area, proven attention to detail and the ability to manage multiple tasks.

Administrative experience in an association and/or financial services environment helpful in addition to demonstrated experience working with association management software required.

Strong communication, analytical, organizational and interpersonal skills required.

Experience facilitating onsite events preferred. Incumbent must have a strong demonstrated commitment to customer service.

Produces grammatically correct communications for internal & external customers.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

MBA is an E-Verify employer.