Desktop Support Tech 1

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

PC Services Desktop Support Tech I position provides support for Primerica employee's computer devices (hardware and software) and to support initiatives of the Company.

This is 100% onsite in our Duluth Ga office

Salary is $40K

Responsibilities & Qualifications

The following will be the responsibility of the candidate for PC Services

Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via Jira Management Services).

Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services).

Relocate user's PC, peripherals, and cables from one location to another and ensure functionality for user.

Track network connectivity for the endpoint and track the station location on the network per security protocol.

Follow the process and procedures of PC Services for disposing and organizing the End of Life Primerica electronic assets that are no longer functioning.

Assist team mates in palletizing and storing EOL electronic equipment in our receivable room and loading dock.

Some college or Associate's degree

Area of Study: Hardware and Software of computer devices, Business Information Systems, Networking.

Communicate effectively both verbal and written.

Good knowledge of the computers and a desire to learn new products and systems.

Is energetic and personable.

#Dice

FLSA status:

This position is exempt (not eligible for overtime pay):No

Our Benefits:

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Spending Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

R-353:052024