Operations Manager

Job Description

Metro Lagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. Come join the team at the best lagoons in the United States!

JOB SUMMARY – Operation Managers: The Operations Manager plays a pivotal role in ensuring the seamless and efficient functioning of all operational facets within the Lagoon. This position involves overseeing diverse departments and services, ensuring a high standard of guest satisfaction, and optimizing overall business performance.

KEY RESPONSIBILITIES:

Lead, mentor, and manage a diverse team of staff across various departments, including front desk, housekeeping, food and beverage, and maintenance. Foster a collaborative and productive work environment.

Prioritize exceptional guest experiences by setting and maintaining high service standards, promptly addressing guest concerns, and continuously seeking ways to enhance satisfaction.

Develop and manage budgets for each department, monitor expenditures, and identify opportunities for cost savings without compromising service quality.

Ensure all services, amenities, and facilities meet or exceed established quality and safety standards, following industry best practices.

Maintain compliance with all relevant regulations, licenses, and permits, including health, safety, and legal requirements.

Oversee inventory levels, procurement processes, and vendor relationships to ensure timely and cost-effective replenishment of supplies and equipment.

Develop and implement emergency response plans to handle crises and unexpected situations, ensuring the safety and well-being of guests and staff.

Generate and analyze operational reports, providing regular updates to senior management on performance metrics, trends, and areas for improvement.

Facilitate training programs for staff, ensuring they are well-equipped with the necessary skills and knowledge to excel in their roles.

QUALIFICATIONS:

High School Diploma or Equivalent (required)

AA degree in hospitality management or a related field (preferred).

Proven experience in a managerial role within the hospitality industry.

Strong leadership, organizational, and interpersonal skills.

Excellent problem-solving abilities and a customer-centric approach.

Proficiency in hospitality software systems.

Knowledge of industry trends and best practices.

Must be available to work mornings, nights, holidays, and weekends. (Flexible schedule hours will vary)

All candidates will be required to pass a background test.

BENEFITS: Paid time off, Paid Health Insurance for Full Time employees, Dental and Vision Insurance, Life insurance and 401(k)