Customer Support Representative

Job Description

Salary:

This is a full-time position with shifts scheduled Tuesday-Friday 11am-7pm CT and Saturday 9am-5pm CT. The starting rate for this position is $18.00 per hour and offers medical, dental, vision, a 401(k) match as well as holiday and paid time off.

Job Summary

The Customer Support Representative will ensure customers receive the highest level of customer service. The Customer Support Representative will project a professional company image through phone, chat, and email interaction with veterinarians and their staff, animal owners, feed distributors, laboratory administrators and their staff, and state veterinarians.

Key Responsibilities

Process incoming customer and technical support inquiries

Provide support and troubleshooting assistance to customers, partners, and government officials

Update customer billing and account information

Maintain a record of customer support inquiries

Update help files

Conduct in-person and online training sessions

Participate in customer feedback process with product development team

Lead and participate in application and software testing

Log bugs and feature requests while maintaining internal communication with the tech team

Qualifications

B.S./B.A. degree in Animal Science or relevant field preferred

1-2 years’ experience with customer interaction in a support role

Professional attitude and willingness to work as part of a team

Ability to multitask and work well under pressure

Strong presentation skills to professional and technical audiences

Excellent written and verbal communication skills

Demonstrated ability to create and foster relationships with customers

High attention to detail and ability to troubleshoot

Positive attitude and passion for resolving customer issues

A heart for Animal Health and Sciences field

About GVL

We bring passion and innovation to empower veterinarians to safeguard the health and well-being of animals worldwide.

Our cloud-based platform enables veterinary professionals to quickly create accurate, compliant animal health and movement documentation. As government regulations become more prevalent in the animal health industry, we continue to develop digital solutions that help ease the stress of compliance, while also assisting in disease traceability and data management.

Based in Ames, IA, we provide software to animal health practitioners in the USA and Canada. We believe that all employees contribute to the good of the company, and our core values encourage each employee to be accountable, spirited, inspired, dedicated, and respectful.

remote work