PART-TIME RECEPTIONIST FORD

Job Description

Position Title

Part-Time Ford Nature Center Receptionist

First Line Report

Education Manager

Second Line Report

Community Engagement Director

Schedule

Tuesday through Sunday (28 hours per week)

Employee Status

Part-Time

Exempt/Non-Exempt

Non-Exempt

Summary – The Part-Time Ford Nature Center Receptionist under the general direction of the Education Manager, facilitates all customer service, retail, and receptionist duties at Ford Nature Center. This position will be required to perform other duties as assigned by the Education Manager. This position is suitable for transitional duty.

Primary Responsibilities

Reception and Visitor Services

Greet visitors entering Ford Nature Center

Answer any in person, email or phone inquiries made by the general public

Assist with various Community Engagement events by making registrations, taking payments, answering questions, and directing attendees

Manage incoming telephone calls and transfer as appropriate

Assist visitors with brochures, maps, directions, etc.

Take accurate and legible messages and relay to appropriate parties

Maintain high level of confidentiality in all department business

Collect and distribute incoming and outgoing mail

Coordinate tours in cooperation with the Community Engagement department

Serve as a liaison between Mill Creek MetroParks and schools/community groups interested in visiting Ford Nature Center

Facilitate opening and closing procedures for Ford Nature Center

Organize and submit daily reports to the Finance Department

Ensure all MetroParks rules and regulations are followed

Retail

Assist in maintaining inventory, preparing orders and processing invoices

Organize the retail space, restocking shelves and folding clothing as needed

Process sales transactions involving cash or credit card

Assist customers by answering questions and making product recommendations

Keep accurate transaction records and balance daily cash register activity

Departmental Functions

Assist with building needs including office supply inventories and maintenance requests

Accurately enter all programs and events into the Emerge online registration system

Assist the Education Manager in developing and monitoring the Annual Plan of Operation and corresponding budget

Keep supervisors informed of essential issues and report disturbances to proper authorities

Initiate department volunteer requests, contact new volunteers and track/process accrued hours

Other duties as assigned

Essential Knowledge, Abilities and Skills

Must be highly organized, efficient, and capable of managing numerous objectives, simultaneously within a fast-paced environment utilizing sound judgement

Must possess excellent communication skills in both verbal and written forms with the ability to effectively reach a variety of audiences in various formats

Must possess technological skills and abilities through the operation of standard office equipment and computer software.

Must exhibit the ability to be part of a team and work with various disciplines in a collaborative approach utilizing a positive attitude and professional appearance and demeanor

Must be able to maintain confidentiality and exhibit professional courtesy, diplomacy and tact

Education/Qualifications

1 year demonstrated experience in an office or retail environment

Experience with online reservation systems preferred

Must possess and maintain a valid Ohio driver’s license

Physical Requirements Necessary to Perform Job Functions

Ability to walk, traverse or otherwise access all MetroParks gardens, landscape plantings and forest areas under all types of conditions and weather

Must be available to work special events including events taking place on evenings, weekends and holidays

Must be physically able to perform all tasks inherent to the position

Ability to stand, sit, bend, stoop, climb, and walk for lengthy periods of time

Hand and finger dexterity, ability to type for extended periods of time

Ability to sit at a desk and view screen displays for extended periods of time

Ability to see and hear

Regular and predictable attendance

Ability to communicate, clearly and effectively to a wide variety of audiences