Network & Security Lead

The IT Network & Security Team Lead takes a lead in the day-to-day activities and operations of the IT environment of the organization, ensuring that systems, services, and infrastructure work reliably and securely. The IT Network & Security Team Lead is a hands-on position that will work closely with Head of IT and business units to identify, recommend, develop, implement, and support scalable, cost-effective technology solutions for all aspects of the organization.

This includes managing a team responsible for Helpdesk and Backup activities, managing IT training to the business users, service patches and other best practices for adopting a secured environment. Highly process driven and supports and monitors team and Vendor SLA’s and productivity. Overall a gatekeeper and go-to person for any IT support needs for the organization.

Responsibilities

Oversee day-to-day operations of IT (incident management, problem management, change management, vulnerability management, monitoring, etc.)

Resolving requests and incidents with a high sense of urgency, Prioritization and taking ownership.

Ongoing support for network upgrades, repairs, and new hardware implementation throughout the infrastructure.

Maintain Metrics and ticketing system and produce ongoing reports to business leads.

Ability to handle emergencies during non-business hours, including on-call, evenings, and weekends.

Responsible for development, documentation, and maintenance of information security policies, procedures.

Manage vendor and Procurements of hardwares and softwares.

Collaborate with business units and teammates to identify, prioritize, plan, and implement continuous service improvement opportunities.

Oversee the organization’s cyber security training program for end-users.

Support IT audits and documentation as required.

Other duties as needed. Requirements

Four-year degree in a technology field or equivalent working experience

5+ years of expert experience in managing IT Infrastructure operations (Physical/Virtual Servers, Networking Connectivity, Phone System, Storage Network, Help Desk Support, Daily Backup).

Expert experience in network devices and infrastructure including Juniper or Cisco and windows servers.

Expert experience of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery.

Expertise in Diagnose, troubleshooting, and resolve in routing, firewalls, Windows, and Mac is required.

Experience with network security and network monitoring tools.

Problem solving skills and ability to work under pressure.

Hands-on experience within a multi-location environment

Team player with a high level of dedication and commitment to excellence.

Excellent written and verbal communication skills are required.

Working Knowledge of one of the cloud AWS or GCP or Azure is preferred.

Technical certification in Cisco/Security/Windows or any relevant field is preferred.