Quality Assurance Specialist (Code: BPJCDQAS)

About the Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.

Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Responsibilities:

Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training

Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies

Will develop methods for evaluation of program effectiveness

Will prepare program reports

Will perform other duties and/or special projects as necessary

Draft quality assurance policies, guidelines, and procedures

Interpret and implement quality assurance standard

Identify training needs and organize training interventions to meet quality standards

Ensure ongoing compliance with quality

Evaluate employees through call listening, side-by-side, live monitoring

Acts as a subject matter expert in quality assurance processes and provides hands-on support to frontline agents as needed.

Will provide coaching to employees to address areas for improvement and close performance gaps in QA.

Requirements

Must have at least one year of experience in Quality Assurance within the BPO industry

Must be amenable to work in shifting schedule

Must be amenable to work onsite at our office located in Cebu Business Park

Benefits

WHAT WE OFFER:

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program