Management Supervisor

Merge Storytelling and Technology

MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.

As our Management Supervisor you will…

Be Accountable and Responsible

As our Management Supervisor, you will manage the day-to-day activities on all assigned projects and/or accounts. You will manage day-to-day interactions between account team and clients, actively nurturing relationships with existing clients. This role combines strategic and hands on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team lead to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a solution-oriented account manager that thrives on developing lasting, value-based, relationships between the client and agency teams. You will have consistent client contact and operate at a high level in all aspects of account management including:

Driving day-to-day execution of all assigned project/account deliverables; including multi-faceted, integrated, complex marketing campaigns

Providing strategic insights and support as needed to ensure all work aligns to strategic, creative and business objectives

Responsible for building and cultivating relationships with direct clients to facilitate the overall needs of the client and agency

Identifying business needs/challenges and implements solutions on owned projects/accounts as they come up

Pulls in and collaborates with account management leadership as well as other department leads as project objectives or opportunities warrant

Mentors and guides (manages if applicable) junior team members

Maintains working knowledge of MERGE Boston health solutions and resources and recognizes/acts upon opportunities

These are the qualifications we’re looking for

Bachelor’s degree preferred or equivalent work experience

5-10 years for related experience and 3+ year of account management experience within an ad agency environment.

Life Science experience is required

Ability to evaluate competitive communications across category, consumer, product, cultural trends, etc.

Willingness to roll up you’re in highly collaborative environment

Advanced client management skills, especially as it relates to setting and managing client expectations

Superior professional communication and presentation skills

Commitment to client, attention to detail, and strong problem solving ability

#LI-JK1

#LI- HYBRID

And here’s how we live our values at MERGE

Ability. Mastering our craft

Agility. Delivering with a growth mindset

Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!