Hotel Front Desk Agent

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Come be a part of our family!

Compensation:

$18 - $19 hourlyResponsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Handle customer complaints as necessary

Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Connect with the housekeeping department to ensure guest accommodations are ready

Bookkeeping: keep accurate records of all hotel guest account information

Great communication skills

We offer paid Benefits, 401k, Dental, monthly Bonuses, and 7 Holiday Days. Great vacation pay. We take good care of our employees.Qualifications:

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Has previous experience or working knowledge of Microsoft Office and reservation management systems

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Has experience answering telephone calls and troubleshooting stressful situations

Willing to work flexible hours

Able to stand on feet for extended hours

About Company

Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.