Security Officer - DoubleTree by Hilton Battle Creek

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary

The Security Officer position is responsible for ensuring the safety of hotel staff and guests and following all security protocols while demonstrating 6PM Hospitality’s Core Values, and 6PM Hospitality and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

Report to work in uniform presented professionally, neat, and clean

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

Anticipate and meet the needs and expectations of our guests, then go one step further

Investigate incidents and create reports by recording observations, occurrences, and surveillance activities

Report any suspicious activity to the Security Manager

Patrol guest areas and conduct interior and exterior walkthroughs in all front-of-house and back-of-house areas for suspicious activities and unauthorized people.

Monitor video surveillance periodically to identify disruptions or unlawful acts.

Administer Lost & Found program and comply with Hotel's Lost & Found policy.

Observe, identify and report potential security and safety risks or undesirable conditions to the Security Manager.

Respond to emergency calls immediately.

Report accidents, injuries, and unsafe work conditions to the Security Manager.

Assist with escorting guests, if needed.

Process documents as legally required (e.g. incident reports) in a timely manner to ensure accuracy and confidentiality.

Respond to alarms by investigating and assessing the situation.

Maintain knowledge of all safety and emergency contacts and procedures and is aware of accident prevention policies.

Execute emergency response and evacuation procedures as directed by Manager.

Assist Valet/Bell Attendants and Food & Beverage Team during times of high demand.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and businesses.

Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

Work cooperatively with local law enforcement.

Maintains organization's stability and reputation by complying with legal requirements.

Monitor and maintain cleanliness and working condition of department equipment and supplies.

Perform other duties as assigned by supervisor.

Position Requirements:

Minimum Knowledge:

Requires ability to interpret/extract information and/or perform building repair/upkeep functions.

May require typing, record keeping, or word processing

Requires good communication skills

License, Registration, and/or Certification Required:

Security/Loss Prevention certifications preferred

Formal Education and Job-Related Experience:

2 years of experience in a security or loss prevention position

Excellent driving record

Valid driver’s license

CPR – Can be completed upon hire

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (10 - 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality Partners LLC

Required Travel: Position does not require travel to other 6PM Hospitality Partners LLC properties or client locations. Work is completed on the property. Relocation assistance is not available for this position.

Employee Benefits

Paid time off for all full-time and part-time team members

8 hours of paid volunteer paid for all team members

Holiday pay

Travel discounts for employees, friends, & family

Restaurant discounts

Referral Program

Health, vision, and dental insurance available for all full-time team members

Employee recognition perks and benefits

Advancement opportunities

Paid maternity/paternity leave or adoption leave for qualifying FMLA