Housekeeping Inspector - DoubleTree by Hilton Battle Creek

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. Assist the Executive and Assistant Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to 6PM Hospitality’ Core Values and 6PM Hospitality standards in their absence.

Essential Functions:

Report to work in uniform presented professionally, neat, and clean

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

Anticipate and meet the needs and expectations of our guests, then go one step further

Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly

Stock housekeeping carts with supplies and amenities needed throughout the shift

Clean rooms according to 6PM Hospitality and Hilton standards

Scrub floor, shower, bathtub, sink, and toilet in bathroom

Remove all used guest amenities, linens, and garbage

Restock amenities (i.e. coffee, soap, shampoo, etc.)

Make beds while checking for damaged or stained linen at the same time

Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)

Vacuum/sticky entire bedroom and hallway outside the door to the room

Complete extra tasks assigned(hallways, storage, extra items)

Return rollaways and cribs with fresh linen to the appropriate storage rooms

Transport all dirty laundry to the laundry rooms

Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate

Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper

Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper

Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper

Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned

Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a minimum of one and a half rooms complete per hour if cleaning alone, and 4 rooms per hour if cleaning in a pair

Assist in keeping all storage rooms organized

Perform the following when the Assistant and Executive Housekeeper is off, or as needed:

Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. Also assign hallways and extra tasks

Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days

Enter all clean rooms into the computer system

Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards

When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed

Inspect for safety issues and report any maintenance issues to the maintenance department

Report any special room issues (i.e. damage, smoke, pets, etc.) to the Operations Manager or General Manager for charges to be applied

Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed

Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly

Maintain a positive attitude throughout the shift, and keep Team Member morale high

Follow all 6PM Hospitality Processes

Exhibit regular and recurrent attendance records

Other duties as requested by management

Position Requirements:

Minimum Knowledge:

Requires ability to interpret / extract information

May require record keeping

Requires good communication skills

Formal Education and Job-Related Experience:

1 year job experience preferred

Bloodborne Pathogens

License, Registration, and/or Certification Required: Bloodborne Pathogens

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

Required Travel: Position does not require travel to other 6PM Hospitality properties or client locations. Work is completed on the property. Relocation assistance is not available for this position.

Employee Benefits

Paid time off for all full-time and part-time team members

8 hours of paid volunteer paid for all team members

Holiday pay

Travel discounts for employees, friends, & family

Restaurant discounts

Referral Program

Health, vision, and dental insurance available for all full-time team members

Employee recognition perks and benefits

Advancement opportunities

Paid maternity/paternity leave or adoption leave for qualifying FMLA