Customer Success Manager

Job Description

The Company:

Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven by a social mission to improve lives worldwide. Recognized by The Oregonian as one of the Top Places to Work in 2020, 2021, and 2022, our client is a unique workplace fostering a client services culture.

The Job:

As a Customer Success Manager, you play a crucial role in enhancing the experience of members and contributing to their success. You will serve as the primary account-level point of contact, ensuring the seamless onboarding of new members and proactively managing and growing an existing book of business. If you are passionate about making a positive impact, possess strong communication skills, and thrive in a collaborative environment, this role is an exciting opportunity to be part of a global team dedicated to excellence.

Responsibilities:

Own the experience for members, acting as their primary account-level point of contact and thought partner.

Manage the onboarding process to ensure quick and successful integration for new members.

Proactively retain and grow an existing book of business through clear and timely communication and creative problem-solving.

Work collaboratively with overseas teammates to ensure the quality of service delivery.

Be a consistent champion of our client's culture- embodying their core values

Requirements:

Bachelor's degree

1-3 years of business experience.

Strong verbal communication and business-style writing skills.

Confidence in communicating with senior executives and high-powered clients.

Highly organized with a process-oriented work style.

Entrepreneurial work ethic and ability to adapt.

Unexplainable fondness for the color orange.

Alignment with core values.

Local to or a desire to settle in the Portland, OR area.

Preferred Qualifications:

Salesforce and/or other CRM experience.

Managerial or team-leading experience.

Experience overseas or a passion for working in cross-cultural environments.