Technical Support Analyst (EDI)

Technical Support Analyst (EDI)

6 month contract to hire

Irving, TX (Hybrid)

Seeking a customer-focused Technical Support Analyst to implement and maintain electronic document transactions throughout the organization. This position will also identify and resolve processing exceptions.

Job Responsibilities

Provide support to our locations in the setup, exchange, and tracking of electronic documents

Analysis of electronic documents including data formatting, mapping, and adherence to standards

Provide Level II support from the helpdesk to analyze and resolve processing exceptions

Manage implementation projects for new trade partners

Create and maintain documentation for Systems Integration processes, trade partners, and locations

Oversee system setup and training as it relates to processing of electronic documents

Requirements

Bachelor’s degree or related technical degree

Familiarity with one or more, data formats in EDI, CSV, XML, JSON

Working knowledge of Excel and standard business tools

2+ years’ experience serving in customer service or technical analyst role

Willingness to learn business systems, SQL, and EDI syntax

Excellent oral and written communication skills to interact effectively with various business partners, technical teams, system users, and management

Ability to solve complex problems, including use of research, analysis, and expertise