Manager of Customs and International Trade

Delivering Passion With Every Shipment!

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become the Number 1 Global Air Freight Forwarder.

DESCRIPTION:

Responsible for the management of Apex’s Customs Brokerage and eCommerce Brokerage services. Direct the efficient operations of Apex Customs Brokerage and Trade Customs Specialists staff, ensuring compliance with all applicable Customs & Participating Government Agency (PGA) regulations and requirements. Assist the Director and Executive Vice President, CIT for interactions with Apex US & Non-US station personnel and Apex Sales/Business Development personnel as needed.

BASIC DUTIES / RESPONSIBILITIES :

Manage staff to provide compliant management for day to day operations of Apex Customs clearance services.

Manage communication with CBP and PGA’s for clearance related matters.

Manage staff to identify and proactively resolve CBP and PGA clearance issues in a timely manner

Direct the performance of internal audits of Customs Brokerage operations and report results to the Director, CIT

Manage staff to ensure timely payment of Customs duties and taxes, and other Customs entry related expenses.

Manages the services and performance of contracted cartage agents, third party providers, and other relationships.

Direct the preparation of CBP ruling requests, Post Summary Corrections (PSC), Protests, CF 28/29 responses and other CBP submissions.

Lead and develop CIT team and foster a partnership with other Apex station personnel to create an environment of cross-training & shared learning across groups.

Train and direct staff to provide quality customer service to both internal personnel and external clients, regarding complex matters of Customs processes, procedures and compliance.

Manage & minimize Apex exposure to Customs Penalties & Liquidated Damage claims.

Responsibilities include addressing client service concerns and providing solutions to client service challenges.

Attend client meetings with Apex Business Developers to increase Customer Brokerage & eCommerce clearance business.

Preparation of KPI’s and monthly metric reporting

JOB REQUIREMENTS:

Minimum of 2 to 4 years’ experience in Customs Brokerage operations.

Bachelor s degree or equivalent, relevant work experience.

Customs Brokers License required.

Knowledgeable of Customs entry, international transportation of goods, import/export processes & demonstrated expertise in Customs & PGA regulations.

Strong knowledge of Customs valuation, HTS classification, US Free Trade Agreements, Dutiable Assists, Reconciliation, First Sale For Export, Duty Drawback and Foreign Trade Zone processing.

Experience with ABI Software required.

Strong communication and interpersonal skills.

Experience in managing and developing employees in different locations preferred.

Strong analytical ability, ability to multi-task, customer service skills, attention to detail, time management, team building skills, human relations, professional written and oral communications skills, & presentation skills.

Experience with MS Office Suite (Word, PowerPoint, Excel & Outlook) required.

Ability to travel