Advanced Security Program Operations Manager

ASP Manager

Salary: $120,000-140,000/yr

Region: Northern, California Remote

Blackstone Consulting, Inc. is seeking an ASP Manager for their Healthcare Security Client in California.

LOCATION: Northern and Southern CA. This position will oversee multiple Protection Security Supervisors (PSS) at multiple locations and will be expected to travel 65% as required by the company and client.

Please apply here:

BCI seeks a dedicated and passionate Advanced Security Program Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.

The Advanced Security Program Manager is a mid-level position. This role is responsible for overseeing and managing Protective Security Supervisors (PSS) for the Advanced Security Program for a large healthcare security portfolio while establishing a comprehensive security program to safeguard the people, property, assets and interests of the client. Their primary role is to manage day-to-day operations efficiently and effectively, invest and develop a high performing team, and to achieve service and profitability objectives.

The Manager will be asked to work in a complex environment using his/her relationships building skills, strategic thinking, facilitation, and project execution skills to drive vision, strategy, and results for day-to-day operations and improvement strategies within their assigned area.

Responsibilities/Duties:

Oversee and Invest in the Development of Contract Security Personnel

Oversees and assists in directing the implementation of new training development programs

Oversees the PSSs to ensure the implementation of training for contract staff is carried out efficiently and effectively

Mentors and develops future leaders with a mind to providing appropriate succession planning for the area

Identifies and implements successful programs to develop managerial staff and contract employees

Enhance managerial and contract staff skill sets through training to ensure the program meets or exceeds the Advanced Security Practices specific to: Compliance, Orders Policy and Training, Advanced Security Operations, Leadership and Accountability, and Technical Security Systems

Oversees and approves disciplinary matters at the sites to ensure that the outcome is appropriately investigated to a high level and managed in partnership with the appropriate HR teams

Develops strategies with the PSSs to address workforce management gaps and deficiencies to the master schedules

Stakeholder Management & Liaison

Partners closely with the customer to guide program development

Partner with Security Managers and customer leaders to ensure timely notification and escalation of adverse events

Ensures the delivery of high-quality customer service through regular contact with customers; evaluates service quality and initiates corrective action as necessary

Meets regularly with client representatives for security program status updates and addresses any actual or potential problems; supports client temporary start-ups

Oversees account management and ensures appropriate staffing to include management level representation

Acts as an escalation point for internal concerns and/or service contract decisions

Shares the security story – highlights key wins and promotes excellent work

Strategy & Planning

Sets operational targets aligned to company goals and objectives

Develops and implements strategies, procedures, and business plans to enhance contract performance based on the Advanced Security Practices

Partner with customer for security planning, program assessments and surveys with Security Managers and customer

Provides Subject Matter Expert (SME) oversite and review of post orders and policies developed for the Advanced Security Program in partnership with the customer

Provides leadership, consultation, and execution for major field initiatives

Drives continuous improvement with security teams to ensure an evolving team that meets customer expectations and the changing security landscape

Contract & Regulatory Compliance

Ensures that security site management maintains the regulatory compliance program at 95% or better

Ensures proper staffing requirements are met in line with the master schedule

Oversees PSS training and performance to ensure practices meets standards set forth by the regulatory agencies (TJC, CDPH, CMS etc.)

Works closely with hiring teams to ensure that hiring of officers ensures quality candidates and meets the standards for regulatory compliance

Financial Review, Authorization and Company Performance

Analyzes operational and financial indicators to continuously improve performance; ensures positive financial operations within area accountability.

Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, etc. maintains and submits payroll records and other required information

Authorizes spend for direct hires utilizing BCI's Concur system

Required Skills

Ability to interact with customers, employees and third parties that reflects highly on organization

Excellent written and verbal communication skills

Dedication to high quality customer service

Experience with managing budgets

Strong knowledge of healthcare environment and ability to interact with key stakeholders in high stress situations

Business acumen

Experience in planning, organizing, and enforcing security systems

Security Risk Assessments

Ability to quickly adapt and mobilize change across the organization

Ability to consult on security operations

Ability to think critically and use data to influence change

Experience working in a unionized environment

Required Experience

5 -10 years of law enforcement or security experience

3 years of relevant experience in a security portfolio management capacity

Core Competencies:

Security Basics: Ability to learn, retain and perform basic healthcare security functions;

Risk Management: Ability to identify, educate, manage, and report security risks impacting service delivery;

Communication: Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;

Service Delivery: Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;

Leadership: Ability to motivate, inspire, and influence others.

Minimum Qualifications at Entry:

Be 18 years of age and possess a high school diploma or GED

Have a reliable and functional means of communication (i.e., cell phone)

The legal right to work in the United States

Possess a valid government-issued driver’s license

Active state-issued guard card

Company benefits include – see all the details at

Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.

Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.

Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.

Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.

Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.

Employee Assistance Program - Through Guardian’s WorkLifeMatters program. 100% paid by BCI.

Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.

Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.

Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability supplemental, and life plans offered by Aflac and TransAmerica.

Annual Raises - wage increase every January

Paid Time Off

Recognition Programs

Training & Career Development

Employee Resources Group - Women in Healthcare Security Network provides scholarships, mentorship, and other great programs

EOE/M/F/D/V/SO

PPO-12867 CALBSIS License