Operations Manager

Assist Management in achieving the stated branch goals in line with company policies and established procedures including, but not limited to, increasing company profit. Responsible to coordinate and ensure the expeditious delivery of all Import, Exports, Air and Sea consignments to customers with prescribed quality standards while using judgment and independent discretion to increase margin on each shipment.

Responsible for main tasks

Increasing Branch Profits

Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.

Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.

Discretion to engage vendors.

Management of vendors.

Negotiate rates with shipping vendors.

Employee profit and loss on each shipment will be analyzed.

Overall management of desk to maximize profit.

Coordination Operations of Imports & Exports, Air and Sea Departments by

Monitors workflows and management of resources to ensure timely and accurate operational processes.

Ensures speedy delivery of cargo to customers.

Compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.

Ensures that support documentation is correct.

Oversees pick up on behalf of the client/agent as required.

Ensures the registration of shipments.

Ensures the accurate completion of airway bills/bills of lading.

Reports to customs when applicable.

Ensures timely deliver to carriers, consolidators and packing depots.

Financial and Accounting Outcomes

Invoicing and collection of freight, agency and disbursements from clients.

Resolves accounting issues related to forwarding cost/payment, overseas invoicing and free domicile, etc.

Reconciles CASS statements, approves credit notes and monitors cartage/waiting time costs.

Processes Air and Sea freight debtors/creditors in an expeditious manner.

Supplies support documents & information of accounts on overdue payments.

Client and Supplier Management

Quotes and records rates to clients and prospective clients. Negotiates buying rates with airlines/shipping lines and subcontractors.

Deployment of information about all contracts with customers and suppliers to all parties.

Manages allocated customers using establishes tools (e.g. Activity reports) to achieve and exceed targets.

Traces orders and ensure that information effecting arrival and dispatch is communicated to customers (internally & externally) or their agents.

Reacts in a timely manner when reviewing discrepancies and keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Keeps focus of competitor activities and industry trends - attends industry related functions when required.

Required skills and qualification/ education/ studies:

High school graduate, some college preferred

Knowledge of related computer applications

Familiarity with all freight forwarding procedures and financials

Business unit & Cost center supervision

Essentially four plus years of industry related experience required

Demonstrated Leadership and People Management skills

Highly motivated and results driven

Outstanding people skills; customer driven, business savvy

Able to handle complex problems, multitasks