Field Technical Support

Role: Field Technical Support

Location: Collegeville, PA / Andover, MA

Responsibilities

• This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones.

• Quality checks operational status of system equipment before deployment.

• Some Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

• 1+ of field support experience

• Hardware/software installation, support and troubleshooting

• Experience with Windows 10

• Experience with MS Office and OS365

• Configuring new PC’s/notebooks via SCCM imaging

• Ticket management experience

• iOS device familiarity

• Lift and carry up to 40lbs

Work Environment

• Office environment