Business Analyst (WFM)

Immediate need for a talented Business Analyst (WFM). This is a 12+ months Contract opportunity with long-term potential and is located in San Antonio, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-23177

Pay Range: $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Under supervision, assembles, analyzes, and documents client’s business requirements.

Defines high-level applications, relationships, flows, implementation of business (processes, activities, functions, information), applications, and creates business and system use cases or functional specifications.

Assists in the creation of business requirement documents (BRD) that sets out project requirements including costs, objectives, milestones, and timelines

Performs business analysis and project management support for his/her area. Interprets data and provides analysis results to derive actionable insights.

Assists in the development of detailed functional specifications including function models, process flow diagrams and report and screen layouts.

Assists in the presentation of recommendations and solution designs.

Coordinates with the testing team in planning and executing system integration testing and regression testing.

Participates in resolving any functional issue in the post-production environment during the cutover period.

Supports the senior stakeholders in preparing user guides and providing user training.

Key Requirements and Technology Experience:

Good understanding of Agile methodology and SDLC

Knowledge of scripting and database languages such as Oracle PL/SQL, MySQL, etc.

Knowledge of project management tools such as JIRA/Confluence

Experience supporting business requirements for large-scale applications in the concerned domain.

Jira, Excel, Tableau

Intermediate knowledge of Tableau (2 years)

Intermediate knowledge of Excel (2 years)

Proven ability to work independently and deliver results (2 years)

Jira, Excel, Tableau

Knowledge of basic NICE WFM & NICE Performance Management system administration.

Knowledge of Tableau report creation/management.

Application triage/troubleshooting skills.

Knowledge article management.

Change and release management coordination

Our clie.nt is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.