Field Service Technician

Craving growth without the startup chaos? Want to break free from the corporate bureaucracy? Bring your value, skills, and knowledge of electrical engineering or industrial power generation equipment to Exertherm!

We are seeking a full-time Electrical Technical Support Manager based in Katy, Texas, or the broader Houston, Texas, area. If you are willing to relocate, we welcome your application as well!

Required Qualifications:

Must have working knowledge and hands-on experience with LV/MV Switchgear.

Minimum of an Associate’s degree in Electrical Engineering or a related field.

Or be a licensed journeyman electrician in lieu of an Associate’s degree.

Willingness to travel up to 40-50% of the time to client sites.

3-5 years of experience in electrical construction and/or previous experience as a field service technician/engineer/electrician and/or a field application engineer. Or any similar position

3-5 years of hands-on electrical engineering experience in industrial electrical power generation equipment. Such as Bus Ducts, LV and MV Switchgear, Motor Control Centers, and Dry and LV transformers.

Ability to read and understand electrical single line and GA drawings from both LV and MV systems, Transformers, MCC, and Bus Duct

Be located in Katy, Texas, or the broader Houston, Texas, area or willing to relocate.

Duties and Responsibilities:

Deliver impactful pre- and post-sales support to our internal sales team. Craft compelling technical and commercial presentations that resonate with clients.

Provide exceptional pre- and post-sales product support to customers and our partner network. This may involve traveling to client sites to ensure their success (travel as required).

Ensure the integrity of our products by meticulously testing and verifying functionality upon receipt and return (percentage checking).

Develop winning customer quotes aligned with company standards and leveraging pre-built templates for efficiency.

Foster strong relationships by keeping meticulous records of all support interactions and discussions with partners.

Maintain accurate and up-to-date customer records for seamless interactions.

Continually empower our internal sales staff with expert product knowledge and support.

Keep the CTO informed of all support and product issues through concise weekly updates.

This role profile highlights the main outputs and does not include every task, duty or responsibility.

Salary, Compensation, and Benefits:

100k to 120k base salary + 10k to 15k in Bonus. No OT.

Employer-sponsored, full health insurance

401k Plan with a 4% matching

20 days Paid vacation

8 National Vacation days

Mileage reimbursed at 0.58 cents per mile if you need to travel

Phone and laptop provided

Able to book your own travel via company-provided credit card

Preferred Qualifications:

Commercial acumen and understanding, including the ability to deal with clients at all levels of management at both a technical and commercial level.

Knowledge of Modbus communication protocols and fault finding of integrated systems.

Strong understanding of electrical systems, codes, and safety regulations (e.g., National Electrical Code - NEC).

Knowledge and experience utilizing Microsoft Word, Excel, and Visio

Knowledge and/or experience with temperature measurement, IR Scanning, and/or thermal monitoring in industrial electrical power generation equipment.

Excellent communication, interpersonal, and leadership skills.

Excellent analytical and problem-solving skills.

Strong ability to multi-task, prioritize, and manage time effectively.

Quick, agile, confident, and thoughtful, with the ability to bring new thinking and ideas.

Well-organized with the ability to plan a workload to achieve deadlines.

Ability to work both in a team and alone when necessary.

Excellent attention to detail and a collaborative and proactive manner.

About Us: We are Exertherm, the world’s leader in Continuous Thermal Monitoring (CTM). Our award-winning sensor technology can predict up to 70% more failures in electrical assets than periodic inspections. Our sensors are designed for application in Bus ducts, MCC, LV/MV Switchgear, and LV/Dry Transformers in Data Centers, Oil and Gas, Heavy Industrial, Logistics, Critical Infrastructure, Energy, and Retail.

Culture and Values: Simply put - you matter. Our employees’ and clients’ satisfaction is of the utmost importance. We believe employee appreciation and development, along with client care and education, are vital to maintaining a positive workplace culture.

Belonging: Everyone has a seat at the table, including you. No matter your position or tenure, you have a place – from a face to be seen, to a voice to be heard. We value our team members' input, vision, and opinion, striving to ensure everyone feels involved and valued.

Communication & Community: While we are a global, remote, organization – we ensure that you are connected, supported, and heard. We believe placing importance on forming and maintaining strong relationships, personal and professional, is important to everyone’s success.

Quality & Excellence: We are constantly raising the bar – operating at the highest industry standard and holding each other accountable for doing their best work and providing the highest level of service to our clients.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have an exceptional ability to communicate, educate, and sell, we want to hear from you!