2nd Line Operational Support, Linux Red Hat, Financial Services

This is a fantastic Service Operations Specialist opportunity to join a thriving Financial Services business.

Responsibilities include:

Provide 2nd line production operational shift support and perform releases for the group's application services, many of which are business critical. Provide remote and on-site support as part of the on-call support rota and assist where required with the delivery of minor/major projects and programmes.

Essential

Must have strong release experience on Linux Red Hat Servers in a Production enterprise environment.

Experience of providing production support activities for business critical Linux/applications.

Experience of enterprise monitoring systems

Experience of managing and utilizing system management tools

Experience in working with ticket system service Now and an understanding of priorities and SLA’s.

Experience of providing cross training on technologies and operational processes to colleagues.

Ability to collaborate effectively with other operational support teams in order to support the Production service.

Must have excellent analytical and problem solving skills.

Strong documentation and technical writing skills.

Ability to plan and implement technical changes, that follow change rules, without unexpected disruption to the service and with minimal oversight.

Knowledge of IT Service Management (ITIL) framework OR understanding of Incident, Problem, Change Experience of leading production technical operational support teams

Desired

Experience of supporting AIX systems

Knowledge of Banking Systems and related industry standard practices

Operational

Provide remote and onsite shift support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate.

Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.

Implement changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.

Ensure that the BAU Service is prioritised and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.

Upgrade or maintain software at a time when the impact to the business is minimised.

Provide 24/7 on-call cover on a rotational shift basis.

Participate in regular Disaster Recovery testing activities.

Create, maintain and review operational process and support documentation.

Participate in planned weekend work as required.

Strategic

Ensure internal systems are managed to the highest standard by following industry best practice.

Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.

Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.

Leadership

Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.

Participate in the successful transition of new IT services into support, meeting the team’s service acceptance criteria.

Essential

Bachelor’s degree or equivalent

Prior IT operational support experience across business critical Production infrastructure, applications and database services.

Desired

Industry standard IT certification – Linux (Redhat)/VMware/Symantec VCS

ITIL certification