Help Desk Support Specialist

Summary:

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our Portland Or. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.

Responsibilities:

exceptional IT Services to TransPerfect employees

and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)

to support requests on a daily basis

analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users

and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.

and deploy new desktops and laptops

assist in coordinating Helpdesk staff activities related to larger projects as required by IT management

IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

About You:

As an AM you are a:

thinker – You are curious and unafraid to ask questions

worker – You are industrious and diligent in everything you do

– You are willing to initiate changes and introduce new ideas

Your experience includes:

Minimum Bachelor’s degree

Five years of progressively responsible experience performing Helpdesk tasks and functions.

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)

Knowledge of Mac OS X

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.

Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

Knowledge of Virus and Spyware removal techniques

Working knowledge of a past Helpdesk/Support Ticketing system

Experience with Microsoft Active Directory

Ability to image and deploy Windows desktops and laptops

Ability to quickly diagnose and fix problems

Ability to open a computer and replace defective components

Ability to operate in a dynamic, fast-paced environment

Ability to work in a team-oriented, collaborative environment

Exceptional written, oral, and interpersonal communication skills

Exceptional customer service orientation

Must be detail-oriented

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Functions:

While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.

About Us:

For more than 30 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $750 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

For more information on the TransPerfect Family of Companies, please visit our website at