Community Sales Manager

Duties and Responsibilities: (Including but not limited to)

• Achieve or exceed company established sales goals

• Must understand and effectively communicate all product offerings, building process, financing options, and mortgage process to help guide prospects/buyers

• Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas)

• Must understand sales agreements and addendums, complete them accurately and deliver in a timely manner

• Maintain good communication with all potential homebuyers, employees, and vendors

• Track and follow each homebuyer and provide excellent customer service for their needs throughout the sales process

• Staff site sales office and model homes during designated company hours as needed

• Ensure the sales office and model homes are neat, clean, and well-lit at all times

• Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.)

• Maintain and understand the Lead Management System and ensure it is accurate and up to date

• Develop, practice and deliver a strong sales presentation to prospective buyers

• Completion of registration cards for all prospects

• Conduct weekly scheduled builder meetings with written meeting minutes

• Complete all company paperwork in a timely and accurate manner

• Collect all required monies from homebuyers

• Communicate the entire process to all homebuyers with weekly updates during the construction of their home

• Provide prompt attention to any customer concern by involving the appropriate parties

• Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process

• Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Attend various Realtor functions

• Communication with buyers’ lenders during the process

• Maintain customer satisfaction

• Maintain an acceptable cancellation rate

• Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy

• Attend all sales meetings and company functions

Qualifications:

• Four (4) year degree preferred in Sales or Marketing from an accredited college or university.

• High School graduation or equivalency required

• Valid driver’s license and insurance required for business travel if by automobile

• 2 - 5+ years of sales experience required

• Home Building industry experience preferred

• Must be fluent in written and spoken English

• Ability to review, analyze and interpret information as well as trouble-shoot to solve problems

• Ability to communicate patiently and professionally with both internal and external customers both orally and in writing

• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines

• Ability to adapt in a changing workplace

• Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed

• Knowledge of sales processes and procedures required

• Understand the building process and be able to communicate this effectively to prospects

• Understand financing plans and mortgage process to help guide buyers