FOH Supervisor

The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication

Maintain complete knowledge of baked goods and the menu

Supervise the front-of-how while upholding our standards of excellence and hospitality

Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests

Inform the General Manager of any foreseeable shortages before items run out.

Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances

Responsible for ensuring consistent high quality service

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

Develop employees by providing ongoing feedback and establishing performance expectations

Taking orders from guest and packing all retail items and bread orders carefully and efficiently

Running food and drinks to customers in a timely fashion

Rotating stock using the FIFO method

Maintain good attendance and punctuality

Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays

Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Available to perform many different tasks within the store during each shift

Additional duties as assigned

Required Knowledge, Skills and Abilities

Ability to learn quickly

A food handler’s and TABC certification where required by local and state health code regulations

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build and maintain relationships

Ability to lift up to 50 lbs.

Reports to: General Manager

FLSA Status: Hourly/ Non-exempt

TIPS ELIGIBLE

In every city, village, and town the “common bond” that everyone shares is the love of good food. It bridges together all ages, cultures, and beliefs. From this idea, Common Bond Bistro & Bakery was opened in May 2014 in the Montrose area of Houston, TX. We now have 11 locations across the city of Houston where the community gathers to dine and bond over good food, extraordinary pastries, and custom cakes.