FOH Guest Service

The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication

Maintain complete knowledge of baked goods and the menu

Taking orders from guest and packing all retail items and bread orders carefully and efficiently

Running food and drinks to customers in a timely fashion

Notifying a direct supervisor if a customer has a complaint

Constant restocking your station (paper goods, baked goods, milks, bottles drinks, condiment station, etc.)

Rolling silverware

Inform management of any foreseeable shortages before items run out.

Bussing dirty tables and wiping clean with a CLEAN and WET SANI towel

Sweep floors

Remove trash from dining room during and after service

Maintain a clean and sanitary work environment.

Maintain clean restrooms, check every half hour

Assist with putting away deliveries

Assist in maintaining parking lot and patio

Keep doors and windows clean and free of handprints

Rotating stock using the FIFO method

Maintain good attendance and punctuality

A food handler’s and TABC card where required by local and state health code regulations

Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays

Meet store operating policies and standards, including providing quality beverages and food products,

cash handling and store safety and security

Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Available to perform many different tasks within the store during each shift

There may be additional duties, responsibilities and qualifications for this job.

Required Knowledge, Skills and Abilities

Ability to learn quickly

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build and maintain relationships

Ability to lift up to 50 lbs.

Common Bond is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and inclusive workplace that all qualified candidates. We believe that enables us to retain the top talent while serving our customers.

Reports to: Supervisor

FLSA Status: Hourly/ Non-exempt

Tips Eligible

In every city, village, and town the “common bond” that everyone shares is the love of good food. It bridges together all ages, cultures, and beliefs. From this idea, Common Bond Bistro & Bakery was opened in May 2014 in the Montrose area of Houston, TX. We now have 11 locations across the city of Houston where the community gathers to dine and bond over good food, extraordinary pastries, and custom cakes.