Collector

Job Description

LHH Recruitment Solutions has partnered up with a great financial institution in the Medford, NY area.

We are seeking a Collections Specialist.

The qualified candidate must:

Have ability to multitask and work under pressure

Be very detail oriented

Have critical thinking skills

Knowledge and experience in handling bankruptcies, deceased and restraining notices

Experience in training staff

Responsibilities:

Extensive experience in consumer collections ability to work through a large volume of accounts

Effectively works on charge off projections to secure payment to avoid potential charge off

Assigns collection queue to staff as a back-up

Assists members with collection problems, payment issues and works with members in creating payment solutions and extensions

Answers phone, email, and mail requests from members

Monitors 1st missed payment report

Monitors return check report. Assists members with payroll, credit card payments, and processing issues

Manages repossessions and remarketing auction arrangements

Handle process for secured loans (letters and pay-down)

Trained on how process credit card payments via on-line gateway portal

Trained to process adjustments to members credit card accounts via a separate software program

Handles title and lien issues (manages the weekly unperfected lien report)

Handles adhoc projects for the AVP of Collections

Trained to assist with negative accounts when back-up support is required

Trained to post payments, handle deceased accounts, daily death notices, daily calendar items, process 17 day loan report, process restraints.

Trained to assign accounts out to agencies and legal with complete referral sheets when back-up support is required

Counsels and works with members to get on payment plans and ensures the internal payment plan log is monitored and up to date

Process loan extensions

Monitors payment plan log to ensure in house payment arrangements are received

Maintains accurate records and documentation for collection activities

Essential Qualifications:

Knowledge of credit union/banking collection procedures and policies

Knowledge governmental regulations and restrictions for collections processes

Knowledge of credit union products, services, policies, regulations and procedures

Proficient in Excel and Word

Demonstrated skill handling sensitive information and situations

Demonstrated skill in member/customer service

Skill with independent problem-solving

Intermediate mathematical skills

Ability to communicate successfully with members and outside parties

Ability to express oneself clearly and articulately both orally and in writing

Ability to handle multiple deadlines

Ability to exercise tact and responsibility with handling confidential information

Ability to work with general supervision of daily activities

Salary up to 70K (depending on experience)

Pay Details: $30.00 to $35.00 per hour

Search managed by: Joy Silva

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.