Service Desk Technician

Job Description

Top Skills' Details

1. Active Directory Administration - (password reset, account management, understanding access, disabling accounts, etc.)

2. Office 365 experience - know their way around the platform

3. Good reasoning and troubleshooting skills - experience troubleshooting hardware and software

Job Description

A non-profit organization is looking to backfill a team member on their Service Desk Team who moved out of state. They're looking for a entry-mid level technician to provide 100% virtual support for their customers. Day-to-day breakdown: 60% is answering calls and 40% is around daily tasks, service queues, project work, and documentation.

Additional Skills & Qualifications

Manager looking for someone who has great customer service skills - someone who wants to make an impact. Plus: Understanding of Azure licensing

Employee Value Proposition

This company has the best customers you will work with in your career - they're almost apologetic when they call regarding an issue.

Sustainability - execs have taken pay cuts to prevent layoffs due to COVID.

Work Environment

This is a M-F onsite schedule with two weeks of training. Schedule is 6-2:30pm

First week - knowledge transfer with no live time (phones)

Second week - shadowing a senior member on the team and taking turns on the phones

Once this person is up and running and Joseph feels comfortable enough, this can turn into a remote opportunity.