Field Service Technician for Metal Fabricating Machinery

Job Description

Ritchie & Sons, a prominent distributor and field service provider of metal fabricating machinery located in Wilmington, MA, is expanding its service department and seeking individuals to join our dynamic team. This exciting opportunity is for a Field Service Technician responsible for servicing a diverse range of metalworking equipment in the New England states. The ideal candidate should possess a comprehensive skill set in hydraulic, electrical, pneumatic, and mechanical systems. Each day promises new and interesting challenges, and we offer training to qualified candidates. In return for your dedication, we provide a stable working environment with abundant opportunities.

Responsibilities and Qualifications:

· Willingness to Learn: Embrace opportunities for continuous learning.

· Detail-Oriented: Demonstrate thoroughness and attentiveness in all tasks.

· Customer-Centric Focus: Prioritize customer satisfaction as a top priority.

· Patience and Determination: Exhibit good patience and determination in problem-solving.

· Initiative: Willing to go the extra mile to complete jobs successfully.

· Flexibility: Open to working overtime and staying overnight when required.

· Communication Skills: Strong verbal and written communication skills.

· Organizational Skills: Ability to manage tasks efficiently.

· Technical Proficiency: Experience using a tablet, familiarity with Service Fusion, or a willingness to learn field service software.

· Vehicle Maintenance: Ensure the company vehicle is maintained in a presentable state at all times.

Benefits:

· Overtime: Available at time and a half

· Quarterly bonuses

· Paid Time Off: 15 vacation days in the first year (prorated based on starting date), 6 personal/sick days, and 9 paid holidays.

· Healthcare: Blue Cross healthcare coverage with a 75% company contribution.

· Retirement: 401k program with a company contribution of up to 5%.

· Company Resources: Provided company vehicle and necessary tools.

Job Type: Full-time

Job Type: Full-time

Salary: $28.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching

Health insurance

Health savings account

Paid time off

Parental leave

Experience level:

8 years

Schedule:

8 hour shift

Day shift

Home daily

Monday to Friday

No nights

No weekends

Overtime

Work setting:

Warehouse

Work Location: On the road