Level 2 IT Helpdesk & Cyber Security

Job Description

Are you an experienced IT professional looking for your next challenge?

We are seeking a Level 2 IT Helpdesk Engineer with understanding of Cyber Security to join our team. As a Level 2 engineer, you will be responsible for providing technical support to our clients and troubleshooting basic and complex issues.

The ideal candidate will have:

At least 3 years of experience in IT support, preferably within a managed services environment)

Strong knowledge of Windows and Mac operating systems

Experience with troubleshooting hardware and software issues

Be a great documenter

Knowledge of networking protocols

Experience with Microsoft 365 management

Experience with firewall management

Excellent communication and customer service skills

A desire to continue learning and expanding your skills

Basic knowledge of Cyber Security principals

Actual real-world experience with cyber security incidents is a plus

We offer the following benefits: Healthcare, 401K, flexible working schedule and room to advance.

Please apply for this job here:

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

401(k)

Health insurance

Paid time off

Experience level:

3 years

Experience:

Help desk: 3 years (Required)

Cybersecurity: 1 year (Preferred)

Work Location: In person

Please apply for this job here: