General Manager

Job Description

General Manager - Dunkin'

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'!

DB Florida Management traces its roots back to March of 2017 when it made its bold entry into the central Florida market. Founded with a vision to revolutionize the QSR industry with its focus on the Dunkin' brand, DB Florida Management swiftly gained traction, establishing its presence with a commitment to excellence and innovation.

In its inaugural year, DB Florida Management embarked on a journey of growth and expansion, setting the stage for its remarkable trajectory. Despite the competitive market environment, the company's strategic approach and dedication to customer satisfaction propelled it forward, enabling it to double in size within a short span of time.

With an unwavering focus on providing unparalleled service and fostering strong relationships with staff and customer base, DB Florida Management quickly solidified its position as a trusted leader in the industry. The company's relentless pursuit of excellence, coupled with its adaptability to changing market dynamics, has been instrumental in its success.

Over the years, DB Florida Management has continued to evolve and innovate, staying ahead of the curve to meet the evolving needs of its expanding customer base. Today, boasting 18 locations across central Florida, DB Florida Management stands as a testament to its commitment to growth, sustainability, and delivering exceptional value to its clients.

As DB Florida Management looks towards the future, it remains steadfast in its mission to redefine standards of excellence in management services. With a rich history of achievements and a strong foundation built on integrity, professionalism, and innovation, DB Florida Management is poised to continue its journey of success and make a lasting impact in the central Florida market and beyond

Responsibilities:

Hire, train, and develop employees

Communicate job expectations to the team

Plan, monitor, appraise, and review job performance

Provide coaching and feedback; discipline when appropriate

Create and maintain a guest-first culture

Ensure appropriate staffing levels for exceptional guest service

Maintain a safe, secure, and healthy environment

Ensure brand standards and systems are executed

Control costs to maximize profitability

Execute marketing promotions and new product roll-outs

Set sales goals and track results

Skills and Qualifications:

Fluent in English

Math and financial management

Restaurant, retail, or supervisory experience

At least 18 years of age (where applicable)

High School diploma or equivalent

Competencies:

Great Focus:

Understands and exceeds guest expectations

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction

Resolves guest concerns

Passion for:

Sets and maintains high standards for self and others

Consistently meets or exceeds goals

Contributes to the overall team performance

Sets and prioritizes important goals

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from others

Problem Solving and Decision Making:

Identifies and resolves issues and problems

Uses information to make decisions and solve problems

Identifies root cause of problems and implements solutions

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with the team

Operates with integrity and treats others with respect

Encourages collaboration

Leads others and negotiates effectively

Building Effective Teams:

Identifies and communicates team goals

Monitors progress and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths and accomplishments

Listens to others and seeks mutual understanding

Conflict Management:

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts and consistency

Escalates issues as appropriate

Developing Direct Reports and Others:

Works collaboratively with employees to create development plans

Regularly discusses progress, reviews performance, and adjusts plans

Provides challenging assignments for development

Uses coaching and feedback to improve performance

Identifies training needs and supports development opportunities

Business and Financial Acumen:

Understands guest and competition

Approaches situations with innovation

Has a working knowledge of profit and loss

Understands and manages key performance measures