Airline Passenger Assistant

Pay: $10.10 an hour plus TIPS!

Shift: Full-Time – Holidays and weekends are a requirement.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential.

Essential Functions

At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.

Interact with passengers in a positive interpersonal way

Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)

Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Responsibilities

Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

In-terminal plane transfers, originating passengers, or destination-arriving passengers

Assist passengers at baggage claim as necessary

Coordinate with dispatcher for assignments (dependent on airport)

Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft

Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

Qualifications

Must be at least 18 years of age.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available

Thank you,

Candy Torres

Talent Acquisition

ABM Talent Acquisition

18455 Viscount Rd Suite 500

Houston, TX 77032

(Cell)

ABM. Building Value.

Interested in joining our team?

We’re looking for people who want to make a difference every day. Visit ABM.com/Careers for opportunities in your area.

About ABM:

For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most.Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.More than 100 Years of ExcellenceIn 1909, ABM began as a modest window cleaning business. We launched with a dedication to extend the life of our clients’ building assets and to provide exceptional experiences for their customers. That commitment is the foundation of the company ABM is today.Through organic growth and strategic acquisitions, we’ve expanded our platform with integrated services and broad capabilities. Today, we leverage award-winning workforce automation technologies to drive efficiencies in thousands of physical assets we service and maintain. We provide support across more than 10 service areas in more than 15 industries.

Full-Time