Director, Sales Operations

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

Drive Results: We think big, work smart, and execute fast to transform the future of commerce

Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork

Champion Customers: We go the extra mile for our customers to help them unlock their full potential

Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

As our Director, Sales Operations, you will lead and manage our global Sales Operations Team to ensure operational excellence and high performance. By working cross-functionally with our Sales and Customer Success leaders, you will optimize our global sales organization while driving efficiencies and opportunities for growth.

Your Mission:

Oversee sales forecasting, ensuring accuracy and timely adjustments as needed

Establish and maintain scalable processes that ensure best practices in pipeline management, CRM operations, and sales reporting

Work closely with sales leadership to define key performance metrics and indicators for sales force productivity

Ensure sales technology stack is optimally used in driving efficiencies and visibility across all sales channels

Collaborate with Business Intelligence teams to build Tableau dashboards that reduce repetitive work for the Sales Ops team while aligning GTM organizations towards one source of truth

Analyze sales data and performance metrics to identify areas for improvement and implement solutions to drive sales growth

Act as a liaison between sales, marketing, finance, and other departments to ensure strategic alignment and operational cohesion

What you need to succeed:

6+ years of experience in sales operations, business operations, or a similar role within a fast-paced environment

Proven track record of leading sales operations teams and driving significant sales growth

Strong analytical skills and data-driven thinking with an extensive background in CRM systems and sales software

Excellent leadership and communication skills, capable of articulating ideas to both technical and non-technical audiences

Highly organized and results-oriented with an ability to manage multiple priorities simultaneously

Nice to have:

Bachelor’s degree in Business Administration, Marketing, or a related field. Master's degree preferred

We care about your Growth and Well-being

Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

️ Workation: Up to 60 days/year from a country different from your base country

Open Learning & Development Budget

ct Academy: Regular internal training sessions

Our Benefits: Check them out here

️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

For US-based roles

Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents

Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

Prepare For Your Future: 401k with company match

Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

Our differences make us stronger

FOR DURHAM-BASED ROLES

Enjoy a flexible, hybrid working environment

Newly updated modern office at the American Tobacco Campus in the heart of Downtown Durham

Do you have a dog? We're a dog friendly office

Kombucha on tap, coffee, tea, snacks, and catered lunches

Semi-monthly team events

Need a break? We have foosball, darts, ping pong, and a golf putting simulator

Combination of individual work spaces and cozy meeting rooms

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

Are you looking for something else? Check out our Career Page and our Website for more information.

US Pay Range

$170,000—$220,000 USD