Customer Service Specialist

Job Description

Description

The Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.

What you'll do:

Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer

Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy

Handles tight deadlines and changing priorities

Answer phone calls and respond to the shipping office window

Processes credit memos, as necessary

Interface with customers to relay operational requirements to our warehouse staff

Responds to general customer service inquiries related to tracking & tracing

Serves as liaison between chain order and warehouse

Create shipment orders utilizing our Transportation Management Software

Adheres to company policies, procedures, and work rules

Performs other duties as assigned

What you'll have:

Must be able to communicate effectively with customers, vendors, and employees

Ability to multitask, problem solve and prioritize work

Ability to work independently or as part of a team

Strong data entry skills and attention to detail are required

Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)

3 years of customer service experience preferred

Bilingual Spanish/English preferred

What we'll offer:

8 paid holidays and 1 additional floating Diversity Day

PTO program based on role and tenure, starting at 15 days!

Incentive Bonus Program based on role within STG

Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options

401K program with Employer match

Wellness programs

Additional benefits including recognition program, financial education and engagement activities

*STG benefits can be found here: