(CSR) Customer Service Representative

Job Description

Benefits:

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

(CSR) Customer Service Representative

BENEFITS

Competitive Compensation

Team Environment

Career Growth OpportunitiesKEY RESPONSIBILITIES

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

DUTIES

Conducting events-based presentations for our clients

Creating brand awareness and business development

Learning the foundations of sales and marketing techniques

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledgeREQUIREMENTS

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Can easily overcome obstacles and roadblocks; be solution oriented

Excellent written and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively