IT Specialist

Job Description

Overview:

We are seeking an IT Specialist to join our team. An IT Specialist is responsible for ensuring the efficient operation of an organization's information technology systems. They provide technical support to end-users, manage and maintain hardware and software, troubleshoot technical issues, and implement IT security measures.

Apex has a very team oriented and customer driven company culture. We work hard together and celebrate every WIN together as a team.

Major Responsibilities:

Install and configure hardware and software

Initiate, track, and respond to trouble tickets

Record, track, and document the resolution including remediation actions

Timely response to requests and issues

Develop and maintain equipment repair and replacement methodology

Provide onsite and remote support to users

Assist new hire training for core IT equipment and software

Deploy equipment for new hires and/or workstation end of life

Maintain Active Directory and Azure environments

Maintain O365 environment – including setting up and maintaining user accounts, email boxes, and licensing

Maintain SharePoint intranet site – including set up, security, and ongoing development

Work with outside MSP to ensure corporate compliance and for additional support

Maintain printers, plotters, firewalls, and other network devices across all offices

Manage and deploy mobile devices through service provide and MDM solution

Create and track equipment inventory

Assist with development of Power App, Power Automate, or other software solutions to enhance and streamline business processes

Qualifications and Skills:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Strong technical knowledge of computer hardware, software, and networking.

Proficiency in operating systems (e.g., Windows, Linux, macOS) and software applications.

Excellent problem-solving and troubleshooting skills.

Knowledge of IT security best practices.

Strong communication skills to interact with end-users and team members effectively.

Ability to work independently and as part of a team.

IT certifications (e.g., CompTIA A+, Network+, Security+) may be beneficial.

We recognize that our people are our most valuable asset—our employees drive our success. That’s why Apex believes in empowering our people with real time career development, offering diverse and challenging work, and providing solid growth opportunities. We're always looking for talented people to join our team. If you have a let’s get down to business, roll up your sleeves mindset, then Apex is the place for you. Our benefits include:

Health Insurance

Health Savings Account Option

Dental Insurance

Vision Insurance

Short-Term and Long-Term Disability

Basic Life and Accidental Death and Dismemberment (AD&D) Life Insurance

Voluntary Life Insurance

401(k) Plan with Matching Contributions

Employee Assistance Program