Customer Service Representative/Dispatcher - Irvine, CA

Job Description

Overview

Greenstar/RighTime Home Services, a subsidiary of ARS/Rescue Rooter is one of the fastest growing companies in North America, providing heating and air conditioning services to our customers. We currently have an excellent opportunity for a Customer Service Representative to join our team.

This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

We Offer:

$19 - 22/hr. depending on experience

Comprehensive benefits package including medical, dental, vision & life insurance

$5 a week medical plan option with Health Saving Account and annual company contribution

Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family

401(k) plan with company match

13 days paid time off and 8 paid holidays

Quality, comprehensive training programs

Potential to fast-track your career into management!

Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)

Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

Ability to thrive in a fast-paced environment

A strong degree of self-motivation to provide exceptional customer service

Demonstrated listening and verbal communication skills

Proven ability to meet and exceed set goals

Experience gathering customer information and keying it into a computer

Qualifications

Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.

Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.

Must report daily to our office, this is not a work from home opportunity.

Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)

Service-industry experience a plus

Bilingual English/Spanish fluency a plus

All candidates are required to undergo pre-employment drug screen and background checks.

All candidates are required to undergo pre-employment drug screen and employment background checks.

Greenstar/RighTime, a subsidiary of ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.