Customer Service Representative

Job Description

ProRose is a leading supplier of products for the promotional industry. We customize our line of drinkware and display materials with corporate logos or brand names, which are then used by advertisers to promote their products or message.

We are looking for a Customer Service Rep to join our team. This position requires order entry, coordination with vendors, customer service, and various other team projects.

Applicants must be fluent in Microsoft Outlook, Word & Excel. Experience with Adobe Illustrator preferred, but not required.

Our business is exciting and fast-moving, so applicants need to be able to react to our customers' needs quickly and with confidence.

We offer great benefits including:

No weekends, No nights, No holiday shifts

Paid training

Paid Time Off and Paid Holidays

Medical, Dental, and Vision insurance

401(K) Retirement Plan

Bonus program

Duties and Responsibilities Include

Work with customers to verify all information on the PO is correct and clear up any missing information or inconsistencies.

Check orders for accuracy, including pricing, production, and shipping details

Enter order updates and corrections into our system

Send orders to production and vendors with complete information and artwork

Providing freight estimates and coordinating shipments with our freight consolidators for large orders.

Answer customer inquiries by phone and email

Evaluate and coordinate artwork with our art and production team

Send out payment requests and order acknowledgments in a timely manner

Perform general office duties and other duties as required

Requirements and Skills

Associate's Degree preferred

Customer Service at least one year preferred

Order entry at least one year preferred

Microsoft Office including Excel, Word, and Outlook

Adobe Illustrator or graphics software experience preferred

Strong communication skills, written and verbal.

Strong organization skills; must be able to handle several projects at a time.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.