Technical Support Engineer- L1

At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.

We are looking for a candidate who embodies the following qualities:

Self-Motivated: Demonstrates proactive initiative and takes ownership of tasks without constant supervision.

Technology Enthusiast: Displays a passion for working with cutting-edge technology and a drive to continually learn and adapt to new advancements.

People-Focused: Excels in interpersonal interactions and thrives in collaborative team environments, contributing positively to group projects.

Goal-Oriented: Embraces challenges and is unafraid to tackle difficult tasks, viewing each obstacle as an opportunity for growth.

Resilience Under Pressure: Excels in high-stress situations and maintains composure while delivering high-quality results.

Exceptional English Communication: Possesses outstanding verbal and written English communication skills, enabling effective interaction with clients and colleagues.

Troubleshooting Proficiency: Demonstrates a grasp of fundamental troubleshooting methodologies and approaches when resolving technical issues.

Flexibility in Work Hours: Willingly commits additional hours when necessary to meet project demands.

Key Responsibilities:

As a Technician at Protected Harbor, your responsibilities will include:

Providing remote assistance to customers through phone, email, or chat to effectively address their technical concerns.

Vigilantly monitoring our system's performance, promptly addressing issues and alerts to ensure seamless operations.

Collaborating with a team on projects, working under the guidance of a team lead.

Adhering to Service Level Agreements, consistently delivering high-quality work and timely responses.

Analyzing and resolving intricate technical problems, displaying proficiency in troubleshooting methodologies.

Installing, maintaining, and overseeing system operations, networking setups, software configurations, and equipment functionality.

Investigating product and process-related challenges, devising innovative solutions to enhance efficiency.

Developing and maintaining comprehensive product documentation and internal department resources.

Demonstrating foundational understanding of networking principles including IPs, firewalls, security, and VPN setups.

Displaying expertise in Microsoft Windows Client/Server OS for upgrades, troubleshooting, and maintenance.

Exhibiting proficiency in Remote Desktop, addressing common issues and troubleshooting effectively.

Mastering skills related to Active Directory, DHCP, DNS, and Group Policy, including deployment, management, and troubleshooting.

Requirements:

- Minimum of 1 year of relevant experience in a similar role.

- Bachelor's degree in a related field or equivalent experience through a Diploma/Degree.

Compensation:

The starting salary for the successful candidate will be determined based on objective, non-discriminatory factors such as skills, experience, and qualifications.

If you're ready to contribute your technical expertise to a dynamic team that values innovation and collaboration, we invite you to apply. Please submit your resume.

*Note: The job description provided above is subject to change based on evolving business needs. *