Customer Service Specialist
Description:
Customer Service Specialist
Singapore
**Accountabilities**
+ Review and entry of Sales Orders into Oracle
+ Manage and direct all Customer order holds/blocks to relevant parties for timely release
+ Manual release (when necessary) of pick lists to 3PL for Customer orders
+ Initiate returns and create RMA in Oracle
+ Work with 3PL to ensure order fulfilment – on time in full (OTIF)
+ Support Customer on documentation required for import for Customer orders
+ Work with 3PL on documentation required for shipment booking and export for Customer orders
+ Advice Customer on backorders and expected fulfilment timelines
+ Weekly review of open orders on fulfilment and update scheduled ship dates (SSD) when necessary
+ Support allocation for items on tight supply
+ Create and update Customer Master
+ Manage and direct customer complaints to relevant parties
+ Liaise with Customer on order placement as per demand plan
+ KPI performance management - measuring, monitoring and reporting Customer OTIF to key stakeholders
+ Drive continuous improvement of order placement processes
**Requirement**
+ Minimum 5 years in Customer Service operations managing Customers from different countries in Asia Pacific. Interaction with cross-functional teams and working with all levels of the management team.
+ Diploma or higher in any field from accredited institution
+ High level of computer literacy and proficiency in use of Microsoft Office applications, managing data.
+ Experienced and good understanding of ERP software
+ Verbal and written communication skills in English and Mandarin, maturity to deal with matters of confidentiality and sensitivity.
+ Verbal and written communication skills in Korean is a plus.